1. Acceptance of Terms
By engaging our services, submitting a booking request, or making a payment, you ("the Client") agree to be
bound by these Terms & Conditions in full. If you do not agree with any part of these terms, please do not
proceed with our services.
2. Scope of Work
Our service scope is limited to what is expressly agreed upon in the written quotation provided to the
Client. This typically includes:
- Removal of existing grout in the specified area(s)
- Surface preparation and cleaning of tile joints
- Application of epoxy grout in the agreed colour
- Post-application cleanup of the immediate work area
Our scope does NOT include: tile replacement, tile repair, waterproofing membrane work,
plumbing, electrical work, deep cleaning of tiles, removal of silicone sealant (unless specifically quoted),
or any work beyond what is stated in the quotation. Any additional work requested on-site may incur
additional charges.
3. Quotation & Pricing
All quotations are valid for 14 days from the date of issue. Prices quoted are based on our assessment during
the site inspection. Additional charges may apply if, upon commencement of work, we discover:
- Tile damage, loose tiles, or structural issues not visible during inspection
- Existing grout that requires additional effort to remove (e.g. epoxy-over-epoxy)
- Non-standard tile sizes, irregular patterns, or unusually narrow/wide grout joints
- Access difficulties not disclosed during the initial consultation
We will inform the Client of any additional costs before proceeding. The Client has the right to decline
additional work, in which case we will complete only the originally agreed scope.
4. Payment Terms
A non-refundable deposit of 50% is required to confirm the booking. The remaining balance is due upon
completion of the work, before the team leaves the premises. Payment may be made via bank transfer, PayNow,
or cash.
5. Curing Period & Client Responsibility
IMPORTANT: Epoxy grout requires 24–48 hours to fully cure after application. During this
curing period, the treated area must NOT be walked on, used, cleaned, or exposed to water. It is the
Client's sole responsibility to ensure that all occupants, family members, tenants, domestic helpers, pets,
and visitors are aware of and comply with the curing requirements.
We are NOT responsible for any damage, defects, discolouration, cracking, or degradation of the grout
caused by premature use, foot traffic, water exposure, or any interference with the treated area during
the curing period. Such damage is not covered under our warranty and is not eligible for
touch-ups, rework, or refunds.
6. No Refund Policy
All confirmed bookings are non-refundable once materials have been purchased or work has
commenced. Due to the bespoke nature of our service (custom-mixed materials, scheduled labour,
reserved time slots), we are unable to offer refunds for:
- Completed or partially completed work
- Change of mind after work has begun
- Dissatisfaction with the chosen grout colour (which was approved by the Client prior to application)
- Damage caused by the Client's failure to observe the curing period
- Circumstances beyond our control (e.g. building management restrictions, power outages)
Cancellations made at least 48 hours before the scheduled service date may receive a partial refund of the
deposit at our sole discretion.
7. Colour Accuracy
Grout colours previewed on our website or marketing materials are for reference only. Actual grout colour may
vary due to screen calibration differences, batch variation, tile colour influence, grout joint width,
lighting conditions, and setting environment. Physical sample swatches are provided for approval before work
begins. Once the Client approves the colour and work commences, we do not accept colour-related
complaints or requests for rework.
8. Warranty
We provide a workmanship warranty as specified in your quotation (typically 2–3 years depending on the
package). The warranty covers:
- Cracking or delamination due to workmanship defects
- Abnormal discolouration under normal use
The warranty does NOT cover:
- Damage from premature use during the curing period
- Physical impact damage (dropped objects, dragged furniture, etc.)
- Damage from abrasive cleaners, bleach, or harsh chemicals
- Wear from commercial or industrial use (unless specifically quoted for commercial application)
- Damage from subsequent renovations, hacking, or modifications to the tiled area
- Natural building movement, structural settling, or substrate failure
- Discolouration caused by prolonged exposure to UV, smoke, or cooking fumes in non-ventilated areas
9. Client Obligations
The Client agrees to:
- Provide safe, clear, and unobstructed access to the work area on the scheduled date
- Ensure water supply and electrical power are available
- Remove personal belongings, fragile items, and furniture from the immediate work area
- Inform all household members and occupants of the scheduled service and curing requirements
- Not direct, instruct, or demand our technicians to deviate from agreed procedures or use methods
contrary to manufacturer guidelines
Our technicians follow established professional procedures. The Client may not demand, instruct, or
require our team to perform work in a manner that deviates from best practices, skip
preparation steps, use unapproved materials, rush the application process, or modify the agreed scope
without mutual written agreement. We reserve the right to refuse instructions that compromise quality or
safety.
10. Limitation of Liability
Our total liability for any claim arising from our services shall not exceed the total amount paid by the
Client for the specific service in question. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of use of the premises during the service and curing period
- Damage to tiles, substrate, or fixtures that were pre-existing or not caused by our work
- Delays caused by factors beyond our control
11. Dispute Resolution
In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation.
If the dispute cannot be resolved, it shall be referred to mediation. These terms shall be governed by and
construed in accordance with the laws of the Republic of Singapore.
12. Amendments
We reserve the right to update these Terms & Conditions at any time. The version in effect at the time of
booking shall apply to that engagement. By proceeding with our services, you acknowledge that you have read,
understood, and agreed to these Terms & Conditions.